How To Turn Customer Success And Advocacy Into Retention And Growth
Did you know that customers who are referred by other successful customers have a 37% higher retention rate?
In How To Turn Customer Success and Advocacy into Retention and Growth, featuring Julia Guyadeen, Director of Product Management for Customer Success at Gainsight, and Chris Newton, VP of Business Development at Influitive, explain:
• How references and referrals can be supercharged with customer success and advocacy
• Why advocacy reinforces ongoing success and reveals growth opportunities
• When customer success can introduce new candidates into advocacy programs