January 21, 2022 — Empathy is underrated. While sympathy can drive people to take charitable action or acknowledge an event, empathy is the basis of genuine connection between human beings—and even between a company and its customers. Empathy is critical to...
January 7, 2022 — There’s a wealth of unlocked potential in your customers, but not enough people have the key. The way I see it, every customer has a unique story to tell and the desire to become a part of something bigger. What they need is the right...
December 14, 2021 — When you work as a consultancy, no two customers have the same business model or the same set of expectations. You constantly find yourself adapting your products, services, and tools to meet ever-changing requirements. That’s challenging...
December 14, 2021 — At Rubrik, our customers are like superheroes fighting evil infrastructure. And just like Batman with his Batcave, every superhero needs a home. That’s why we created Rubrik Guardians, our customer community that launched in 2018. But it’s...
October 15, 2021 — From the coffee shop to a therapy session, many parts of our lives have become transactional. At Genesys, we believe true connection isn’t about transactions at all, but about the magic that happens between people. Genesys is a leading...
