Customer Success Platform

Enable more customers to adopt your products by delivering amazing learning experiences

Use Influitive’s Customer Success Platform to…

Empower your customer success teams to interface directly with your customers and build highly tailored learning journeys that take customers from novice to expert.

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Build guided learning journeys that are fun and rewarding

Craft sequential learning flows that teach customers the basics or nurture them through more advanced coursework. Have content progressively unlock so learners don’t feel overwhelmed.

Perk customers for advancing their skills and knowledge

By leveraging Influitive’s game mechanics, customers are not only rewarded with additional skills and know-how but with points, levels, badges, and rewards.

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Customer Success can engage customers in real-time

Bring CSMs and subject matter experts into the same community to give customers quick tips and feedback.

Leverage rich media capabilities to build beautiful lessons

Embed or upload high-quality images and videos while you build stunning content with our WYSIWYG, rich-content editor. Build skill-testing quizzes and request uploads for homework.

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Develop guided journeys that educate, engage, and deliver enjoyment

Announce new products, build training modules, and drive adoption of new features with exciting campaigns that nudge customers to test each facet of a new product. We have an extensive library of pre-built content and templates to make it easy.

Customers join your team as product experts and support others

Working together, your support team and super users can join forces to answer questions and help build your tribal knowledge base.

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Here’s what you can expect from our
customer success platform

[Influitive] provides the framework and customer success support for onboarding, implementation, and growth. They provide professional learning opportunities to learn from the Influitive team and other community leaders. The data is robust and you can easily see what strategies are working and which ones need adjustments.

Read the full TrustRadius review →

Sue Reukauf

Senior Manager, Installed Base Marketing and Customer Loyalty/Advocacy, Renaissance

Marketing manages Influitive, but our Customer Success and Product teams are also highly involved. We use Influitive to help drive engagement among our customer base, identify referenceable customers […] and gather product feedback to help inform our roadmap. We also love the discussion feature, as this really helps our customers stay connected, share best practices, and network.

Read the full TrustRadius review →

Rachel Lurie

Senior Customer Advocacy Marketing Manager, Emburse

The Influitive platform is a game-changer! We’re reasonably early in our journey but can already see the huge benefits of using this intelligent platform to deepen our relationships with our customers. We are able to get to know our members better, understanding what they love about SUSE and where we need to work a little harder.

Read the full G2 review →

Huw Wigley

Post-Sales Marketing Manager, SUSE

16%

reduction in technical support requests from certified vs uncertified partners

 

30%

of Q&A pairs are created and answered via Influitive integration

 

3X

increase in Net Promoter Score

 

 

 

Resources to get you started

Using Out-of-the-Box Activities to Guide Customer Success

7 Tips For Making Your Customer Success Team More Powerful Than Ever (Using Advocacy)

Wiley Webinar Blog - Site Meta

Your CS Department Learns from Your Customers, But Why Are They the Only One?

With Influitive, your advocates fuel business growth and customer success

Whether you want to generate more leads and references, drive more customer success, or even improve future products through direct customer feedback, Influitive has got you covered. We're ready when you are.