Customer Experience Platform
Build a rapport, then optimize the customer experience
Use Our Customer Experience Platform to…
Get customers to tell you about themselves through fun gamified
activities, intuitive requests, and rewarding challenges.
Gamify the customer journey to learn more at every stage
From pre-sale to sale to renewal, use our customer experience platform to leverage gamification to collect higher rates of information from customers often and in more detail.
Use NPS data to decide how each customer journey unfolds
Sync this critical data to your CRM for sales reps, account managers, CSMs, and other systems to leverage with automation.
Build fun campaigns to rival the most innovative B2C brands
Deliver unforgettable moments that surprise and delight your customers. Our team has deep expertise when it comes to engaging customers and lots of pre-built content to inspire you and save time.
Recognize top members with accolades and exclusive opportunities
Demonstrate real gratitude by delivering great experiences for valued customers. Badges and levels become status symbols and your library of rewards and recognition can be tailored to each persona, group, or individual.
Map every customer survey response and build dynamic segments
Build rich user profiles full of zero-party data on demographics, product feedback, and qualitative and quantitative experience data, to improve the customer experience at every touchpoint.
Our customer experience software gets results
No other platform offers the same functionality as Influitive, so the choice wasn’t between Influitive and a competitor. It was between using Influitive to automate our onboarding process or use nothing and continue building our customers’ experiences manually.
With our advocate community in Influitive, we’re building tighter client relationships that provide numerous benefits over time. It’s given us a way to connect with clients at scale, where one person would not have been able to do so before. Plus, we’re providing a unique client experience as ADP is investing in our individual clients’ careers, providing exclusive access, and helping them (help us) evolve their product experience.
Influitive makes connecting with your customers very easy. The fact that you are able to gamify the whole experience makes it 10x more fun for the customer. Due to this platform, we have been able to cultivate super-users/customers that step up for any advocacy opportunities.
25 point
Increase in NPS score for program vs non-program members
75
NPS score (all-time highest)
20 point
Increase in NPS score for program vs non-program members
Resources to get you started
How Jamf Builds Genuine Customer Relationships in a Digital World
6 Ways Wiley Uses Community to Create a Gold Standard Customer Experience
How Nutanix Powers Product Innovation with a Customer Advocacy Program
With Influitive, your advocates fuel business growth and customer success
Whether you want to generate more leads and references, drive more customer success, or even improve future products through direct customer feedback, Influitive has got you covered. We’re ready when you are.
