CUSTOMER COMMUNITY
Build a buzzing customer community, or connect with partners, and employees
Customers connect on a personal level to share information about your product or industry and help solve each others’ problems.
Incentivize community engagement so things don’t go quiet
Recognize and reward members for asking and answering questions, contributing to best practice conversations or sharing product feedback and ideas with the crowd.
An environment to foster organic upsell and cross-sell opportunities
Expose members to first-hand accounts of what it’s like to use your products and the features that can make them more successful in their roles.
A place to network, learn, share ideas and best practices
Members can discuss any topic in a private, semi-private, or public forum. Email, push notifications, and an activity feed help members find the topics that interest them and bring them back for more.
Invite all team members to engage and learn from customers
Discussion forums can help build trusted, authentic, and organic relationships that help members feel heard through best practice sharing, problem-solving or even just entertaining posts.
Build great experiences to engage traditionally hard-to-reach customers
Create user groups based on shared goals, location or product lines and use survey data to build segmented discussion forums and help members strengthen community connections.
We help our customers get results
Influitive is the absolute benchmark for creating thriving communities. The platform helps me easily facilitate these conversations and activities with our customers. But more than that, being an Influitive community member has made me a better community manager.
Our Influitive program is owned by Marketing but is being used cross-functionally across our Product, Product Marketing, Customer Success and Support teams. We use it for customer success, retention, and demand generation. And, we’ve created a robust [customer] community where customers can share and learn from each other, as well as provide valuable feedback to our company to help inform the roadmap.
We were looking for something to create a special community for our users. Inbound Marketing is all about creating relationships and building customer loyalty, and Influitive has helped us achieve it. AdvocateHub is the perfect tool to create this [customer] community, manage it and maintain customer relationships.
$150K
Support cost savings in 1 quarter
1,700+
Peer-to-peer connections made
5,300+
Discussion replies
Resources to get you started
How SAS Launched a Thriving Global Customer Community
Gartner 2021 Market Guide for B2B Customer Community Platforms
How AttackIQ Built a Thriving Customer Advocacy and Community Program
With Influitive, your advocates fuel business growth and customer success
Whether you want to generate more leads and references, drive more customer success, or even improve future products through direct customer feedback, Influitive has got you covered. We’re ready when you are.
