CUSTOMER COMMUNITY

Build a buzzing customer community, or connect with partners, and employees

Customers connect on a personal level to share information about your product or industry and help solve each others’ problems.

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Incentivize community engagement so things don’t go quiet

Recognize and reward members for asking and answering questions, contributing to best practice conversations or sharing product feedback and ideas with the crowd.

An environment to foster organic upsell and cross-sell opportunities

Expose members to first-hand accounts of what it’s like to use your products and the features that can make them more successful in their roles.

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A place to network, learn, share ideas and best practices

Members can discuss any topic in a private, semi-private, or public forum. Email, push notifications, and an activity feed help members find the topics that interest them and bring them back for more.

Invite all team members to engage and learn from customers

Discussion forums can help build trusted, authentic, and organic relationships that help members feel heard through best practice sharing, problem-solving or even just entertaining posts. 

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Build great experiences to engage traditionally hard-to-reach customers

Create user groups based on shared goals, location or product lines and use survey data to build segmented discussion forums and help members strengthen community connections.

We help our customers get results

Influitive is the absolute benchmark for creating thriving communities. The platform helps me easily facilitate these conversations and activities with our customers. But more than that, being an Influitive community member has made me a better community manager.

Read the full Upshot story →

Tejas Shah

Community and Content Lead, Dundas

Our Influitive program is owned by Marketing but is being used cross-functionally across our Product, Product Marketing, Customer Success and Support teams. We use it for customer success, retention, and demand generation. And, we’ve created a robust [customer] community where customers can share and learn from each other, as well as provide valuable feedback to our company to help inform the roadmap.

Read the full Upshot story →

Kathleen Orazio

Customer Advocacy Marketing Manager, Viewpoint

We were looking for something to create a special community for our users. Inbound Marketing is all about creating relationships and building customer loyalty, and Influitive has helped us achieve it. AdvocateHub is the perfect tool to create this [customer] community, manage it and maintain customer relationships.

Read the full G2 review →

Dérick St-Hilaire

Digital Marketing Specialist, Devolutions

$150K

Support cost savings in 1 quarter

 

1,700+

Peer-to-peer connections made

 

 

5,300+

Discussion replies

 

 

Resources to get you started

How SAS Launched a Thriving Global Customer Community

Gartner 2021 Market Guide for B2B Customer Community Platforms

Wiley Webinar Blog - Site Meta

How AttackIQ Built a Thriving Customer Advocacy and Community Program

With Influitive, your advocates fuel business growth and customer success

Whether you want to generate more leads and references, drive more customer success, or even improve future products through direct customer feedback, Influitive has got you covered. We're ready when you are.