Accessibility

Introduction

The government of Ontario first established the Accessibility for Ontarians with Disabilities Act (AODA) in 2005. The goal of the act is to make Ontario fully accessible by 2025. Influitive Corporation (Influitive) is committed to complying with the AODA, 2005 and all of the standards under it in order to meet the accessibility needs of persons with disabilities.

Influitive strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Under the AODA, the following accessibility standards set certain requirements that are applicable to Influitive:

  • Customer Service;
  • Information & Communications;
  • Employment.

Our Commitment to Accessibility

Influitive Corporation (Influitive) is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

Influitive is committed to complying with both the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Influitive is committed to excellence in serving all customers including people with disabilities, as well as providing fair and accommodating employment practices.

Influitive’s accessible customer service and employment practice policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

Customer Service Standards

Communication

Influitive is committed to communicating effectively with all people. We will communicate with people with disabilities in ways that take into account their disability. Common communicative disabilities include:

  • Vision loss;
  • Deaf, deafened, oral deaf or hard of hearing;
  • Deafblind;
  • Physical disabilities;
  • Mental health disabilities;
  • Intellectual or developmental disabilities;
  • Learning disabilities; and/or
  • Speech or language impairments.

This policy does not cover internal communications, communications that are from third parties which we forward to others, or communications that are under copyright and which cannot be altered by our organization.

Assistive Devices

Influitive will allow people with disabilities to continue to use their personal assistive devices when accessing our goods, services or facilities. We are committed to ensuring customers with disabilities who access our services, and anyone with a disability who visits our premises, will be able to use their assistive devices.

We will detail the availability of assistive devices on our premises to customers and visitors with disabilities.

This policy does not cover devices that are used by people without disabilities or devices that are not related to disability. The policy does not supersede health and safety laws or regulations.

Service Animals

Though some individuals at Influitive are allergic to some animals, including dogs, Influitive will consider all options when an individual needs the support of a service animal. Influitive will consult with any individuals with allergies to animals, as well as the individual who needs the support of a service animal, before making a decision regarding allowing service animals onto the parts of our premises that are open to the public.

If a service animal has been granted access to our facilities, according to the Ontario Health and Safety Act, service animals are not permitted in any area where food is prepared, which means that no animals are allowed in the staff cafeteria. Except for guide dogs, service animals are not allowed in areas where food is being served.

This policy does not cover events held off premises over which Influitive has no control, although all efforts will be made to accommodate persons with disabilities and their service animals. This policy also does not cover animals which do not come under the definition of ‘guide dog’ or ‘service animal’.

Support Persons

Influitive welcomes people with disabilities who are accompanied by a support person. We are committed to allowing full access to our premises to people with disabilities and their support persons. This policy describes how people with disabilities and their support persons will be treated on Influitive premises and at Influitive-sponsored events.

This policy does not cover events held on Influitive premises but which are not sponsored by us; or, Influitive events held off site, on premises over which we do not have control.

Notice of Temporary Disruption in Service

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Influitive will notify customers promptly, where possible, in conjunction with instruction from building management and the property owner. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training

Influitive is committed to ensuring our staff are fully equipped with the necessary training in order to best serve our customers and employees. We will provide accessible customer service training and employment practice education to:

  • All employees;
  • Anyone involved in developing our policies; and,
  • Anyone who provides goods, services or facilities to customers on our behalf.

Feedback Process

Notice of Availability of Accessible Feedback

When it comes to accessible customer service and employment, Influitive is more than happy to work with individuals to help meet their accessibility needs. Influitive will strive to make the feedback process accessible to our employees, clients, customers, vendors, suppliers, contractors and or other third parties upon request, and we are happy to do so. Just ask!

Influitive welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Should a customer wish to provide feedback to Influitive regarding our accessibility practices and/or customer service, they can do so by completing the online feedback form here.[https://goo.gl/forms/gDHGN1XClGiq1aaC2] Should this feedback method not be accessible to an individual with a disability, the individual may email people@influitive.com or phone Influitive at 1-888-684-0758 and request an alternate method to provide feedback.

Availability of Accessible Customer Service Documents

Notice of Availability of Accessible Documents

When it comes to accessible customer service, Influitive is more than happy to work with individuals to help meet their accessibility needs. All of our Customer Service Documents can and will be made available to our clients, customers, vendors, suppliers, volunteers, contractors and or other third parties upon request, and we are happy to share them with you. Just ask!

Information & Communication Standards and Employment Standards

If you are interested in learning about Influitive’s policies related to the Information & Communication Standards or the Employment Standards, please email people@influitive.com. We are happy to show you our policies related to the AODA and the standards listed under it.

Multi-Year Accessibility Plan

The regulations associated with the Integrated Accessibility Standards (IASR) under the AODA require that effective January 1, 2014, all organizations with 50+ employees have established, implemented, maintained, and documented, a multi-year accessibility plan which outlines the organization’s strategy for preventing and removing barriers for persons with disabilities, and to meet its requirements under the act.

Our organization is committed to fulfilling our requirements under the AODA. Now that our head count has exceeded 50 employees, this accessibility plan has been developed in accordance with the standard. It outlines the steps Influitive is taking to meet those requirements and to improve opportunities for people with disabilities.

This plan shows how Influitive will play its role in making Ontario an accessible province for all Ontarians.

This multi-year plan outlines Influitive’s strategies for preventing and removing barriers both to address the requirements of the AODA and to fulfill our commitment as outlined in the accessibility policies of Influitive.

In accordance with the requirements of the AODA, Influitive will:

  • Post the plan at www.influitive.com;
  • Upon request, provide the plan in an accessible format;
  • Upon request, provide Influitive’s AODA and IASR related policies in an accessible format;
  • Review and update the plan at least once every five years.

Download our Multi-Year Accessibility Plan

Modification to This or Other Policies

Any policies of Influitive that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.

Any time this or other policy related to accessibility standards are update and/or created, Influitive will inform all employees of the change and will make every effort to ensure staff are fully trained with the changes.

For More Information

For more information on this accessibility plan, please contact Influitive’s People and Culture team, by emailing people@influitive.com or by visiting www.influitive.com. Standard and accessible formats of this document are free on request from People and Culture.