CUSTOMER SUCCESS
Enable more customers to adopt your products by delivering amazing learning experiences
Influitive allows your customer success teams to interface directly with your customers and build highly tailored learning journeys that take customers from novice to expert.
Build guided learning journeys that are fun and rewarding
Craft sequential learning flows that teach customers the basics or nurture them through more advanced coursework. Have content progressively unlock so learners don’t feel overwhelmed.
Perk customers for advancing their skills and knowledge
By leveraging Influitive’s game mechanics, customers are not only rewarded with additional skills and know-how but with points, levels, badges, and rewards.
Customer Success can engage customers in real-time
Bring CSMs and subject matter experts into the same community to give customers quick tips and feedback.
Leverage rich media capabilities to build beautiful lessons
Embed or upload high-quality images and videos while you build stunning content with our WYSIWYG, rich-content editor. Build skill-testing quizzes and request uploads for homework.
Develop guided journeys that educate, engage, and deliver enjoyment
Announce new products, build training modules, and drive adoption of new features with exciting campaigns that nudge customers to test each facet of a new product. We have an extensive library of pre-built content and templates to make it easy.
Customers join your team as product experts and support others
Working together, your support team and super users can join forces to answer questions and help build your tribal knowledge base.
We help our customers get results
The Influitive platform is a game-changer! We’re reasonably early in our journey but can already see the huge benefits of using this intelligent platform to deepen our relationships with our customers. We are able to get to know our members better, understanding what they love about SUSE and where we need to work a little harder.
16%
reduction in technical support requests from certified vs uncertified partners
30%
of Q&A pairs are created and answered via Influitive integration
3X
increase in Net Promoter Score
Resources to get you started
Using Out-of-the-Box Activities to Guide Customer Success
7 Tips For Making Your Customer Success Team More Powerful Than Ever (Using Advocacy)
Your CS Department Learns from Your Customers, But Why Are They the Only One?
With Influitive, your advocates fuel business growth and customer success
Whether you want to generate more leads and references, drive more customer success, or even improve future products through direct customer feedback, Influitive has got you covered. We’re ready when you are.
