Customer Community Platform

Build a buzzing customer community, or connect with partners, and employees

Use Our Customer Community Platform to…

Get customers to connect on a personal level and share information about your product or
industry and help solve each others’ problems.


Incentivize community engagement so things don’t go quiet

Recognize and reward members for asking and answering questions, contributing to best practice conversations or sharing product feedback and ideas with the crowd.

An environment to foster organic upsell and cross-sell opportunities

Expose members to first-hand accounts of what it’s like to use your products and the features that can make them more successful in their roles.

Community 2-compressed
Community 3

A place to network, learn, share ideas and best practices

Members can discuss any topic in a private, semi-private, or public forum. Email, push notifications, and an activity feed help members find the topics that interest them and bring them back for more.

Community 5

Build great experiences to engage traditionally hard-to-reach customers

Create user groups based on shared goals, location or product lines and use survey data to build segmented discussion forums and help members strengthen community connections.

Bring Influitive into your Khoros and Salesforce Communities

Showcase a tailored set of activities inside your Community and meet customers where they are, accelerating engagement and creating a cohesive customer experience. Use Bounties to turbocharge engagement in your Q&A forums.

The results you can expect from our
customer community platform

Influitive is the absolute benchmark for creating thriving communities. The platform helps me easily facilitate these conversations and activities with our customers. But more than that, being an Influitive community member has made me a better community manager.

Read the full Upshot story →

Tejas Shah

Community and Content Lead, Dundas

Our Influitive program is owned by Marketing but is being used cross-functionally across our Product, Product Marketing, Customer Success and Support teams. We use it for customer success, retention, and demand generation. And, we’ve created a robust [customer] community where customers can share and learn from each other, as well as provide valuable feedback to our company to help inform the roadmap.

Read the full Upshot story →

Kathleen Orazio

Customer Advocacy Marketing Manager, Viewpoint

We were looking for something to create a special community for our users. Inbound Marketing is all about creating relationships and building customer loyalty, and Influitive has helped us achieve it. AdvocateHub is the perfect tool to create this [customer] community, manage it and maintain customer relationships.

Read the full G2 review →

Dérick St-Hilaire

Digital Marketing Specialist, Devolutions


Support cost savings in 1 quarter


Peer-to-peer connections made




Discussion replies



Resources to get you started

How SAS Launched a Thriving Global Customer Community

Gartner 2021 Market Guide for B2B Customer Community Platforms

Wiley Webinar Blog - Site Meta

How AttackIQ Built a Thriving Customer Advocacy and Community Program

With Influitive, your advocates fuel business growth and customer success

Whether you want to generate more leads and references, drive more customer success, or even improve future products through direct customer feedback, Influitive has got you covered. We’re ready when you are.