How to Leverage Your Community to Deliver a Gold Star Customer Experience
In this session, you’ll learn how Wiley has leveraged their community of higher education instructors to create a gold star customer experience. By putting customers first, Wiley has generated ROI (increased sentiment scores, community growth, referral revenue, increase in product adoptions & savings for product development projects) for the organization and more importantly value for their customers, a strategy that has garnered praise and retained customers.
Up Next from Influitive Live 21:
Strategic Gifting in the Customer Journey
In this session, Sendoso’s Leslie Barrett will show you how to humanize your approach across the entire customer journey in order to stand out, build relationships, and retain customers through strategic sending.
With Influitive, your advocates fuel business growth and customer success
Whether you want to generate more leads and references, drive more customer success, or even improve future products through direct customer feedback, Influitive has got you covered. We’re ready when you are.
