Customers are looking for personalized experiences with your brand, and 1:1 outreach or mass email blasts just aren’t going to cut it. This is where customized segmentation and scalable onboarding can be your CS teams’ new best friend.

In our latest Advochat, Amanda Meinert (Customer Marketing Manager at Gainsight) and Jesse Goldman (VP of Customer Success at Influitive) share their best practices for leveraging customer communities to reduce CSM burden, deepen customer relationships, and support ongoing education and training.

You can see the full conversation below!


Amanda Meinert, Customer Marketing Manager at Gainsight
Jesse Goldman, Former VP of Customer Success at Influitive