Creating a thriving digital community that provides exceptional value to both your business and its customers can feel impossible, but these experts did it.

In this panel webinar, Nicole Dingley, Vice President of Customer Success at Wiley, Ray Lau, Director of Customer Marketing at PowerDMS, and Sarah Schreiner, Senior Strategy Analyst of Client Experience at ADP, chat about their experience leveraging communities to deliver tremendous value across their organizations.

Nicole, Ray, and Sarah answer questions including:

  • What challenges did your organizations face before implementing a community?
  • What advice do you have for companies that are beginning to explore or launch a community?
  • What should be the top KPI measurement from a community?
  • How has your career developed given your interactions with customers?

Check out the full conversation below!


Nicole Dingley, Vice President of Customer Success at Wiley
Ray Lau, Director of Customer Marketing at PowerDMS
Sarah Schreiner, Senior Strategy Analyst of Client Experience at ADP
Chris Newton, VP of Marketing & Business Development at Influitive

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