Ceridian is a global human capital management (HCM) software company with a thriving customer advocate program. Join Martha Casanova, Sr. Manager of Customer Experience Marketing, and Nick Venturella, Customer Engagement Operations Manager, for an upcoming webinar on Oct 8, 2020.
Ceridian’s advocate program, called XOXO, engages customers personally to advance them professionally. They help navigate their community members and facilitate networking between members by offering proactive coaching and timely assistance. Their program is designed to listen to members throughout the entire customer journey.
During this webinar, the team will share:
- An overview of their advocate program “Ceridian XOXO”
- How the team scales the program
- The biggest obstacle(s) faced while growing Ceridian’s advocate community
- How the team measures and proves impact
- And much more…
Don’t miss out on this excellent opportunity to hear directly from Ceridian and learn more about their customer advocate program.
Sr. Manager of Customer Experience Marketing
Customer Engagement Operations Manager
Date: Thursday, October 8, 2020
Time: 10:00 am PT | 1:00 pm ET | 6:00 pm GMT