Our Speakers:
Caroline Papadatos
Loyalty Evangelist and External Consultant
Influitive
Dan Cote
CMO
Influitive
Date: Thursday, August 19, 2021
Time: 10:00 am PT | 1:00 pm ET | 5:00 pm GMT
Session Overview
What happens when you hyper-power advocacy and communities with customer loyalty to drive customer engagement?
Join us for our next thought leadership webinar to understand how loyalty, advocacy and communities come together to shape customer experiences and drive measurable and sustainable lift in customer engagement. Loyalty is not simply about sprinkling rewards across the customer journey.
Influitive consultant and loyalty evangelist Caroline Papadatos will discuss how loyalty management and customer advocacy can work harmoniously together to deliver a superior customer experience. Joined by Influitive CMO Dan Cote, Caroline will share the ten steps that advocacy and community managers can take to implement loyalty effectively for customer success.
Tune in to learn:
- How loyalty can advance advocacy goals
- Where loyalty is best focused on driving ROI
- How to design a reward matrix that appeals to transactional, experiential and aspirational members
