In this webinar, Mary Wardley, VP of CRM Applications at IDC, and Carlos Gonzalez, VP of Customer Success Operations at Ceridian will walk you through key metrics and trends from the IDC report, The Role of Marketing in Customer Advocacy.
Mary and Carlos will be discussing what these numbers mean for businesses and the future of advocacy, as well as how these findings are already in use by Ceridian to support their HR advocacy best practices and strategies.
Speakers:
Mary Wardley, VP of CRM Applications, IDC
Carlos Gonzalez, VP of Customer Success Operations, Ceridian