Turn customers into partners and life-long advocates.
Reduce the likelihood of churn by creating an engaged community of customers, with a personalized experience from the first day they sign. Establishing a guided journey that caters to each customer’s skill level and persona enables customers to train each other and share best practices, all while building deeper relationships with your company.
Enhance customer success by automating the on-boarding experience
Automate key touchpoints in your customer journey/lifecycle, and create gamified campaigns that entice your customers to master new features.
Improve user adoption through education, training, and certification programs
Share best practices, news, and product education, and enable customers to join in the discussion.
Rapidly access customer insights
Gather feedback on general account health, customer satisfaction scores (CSAT), and net promoter scores (NPS).
Wiley’s customer community value has expanded beyond product adoption and retention to powering product innovation.
YoY increase in customer trainings
User adoption rate