Customer Success Use Cases

Build customer relationships at scale

Stop relying on 1:1 outreach and email blasts to engage your customers post-onboarding. Influitive’s engagement platform helps you forge personal relationships with hundreds (or thousands) of customers to drive customer success, satisfaction, and advocacy.

<strong>Katie Raeburn</strong>, Customer Marketing Manager, <strong>Rosetta Stone</strong>
“Customer segments in our advocacy program have up to 58% higher renewal rates. And it's all because we're connecting with them more effectively and helping them succeed with Influitive.”Katie Raeburn, Customer Marketing Manager, Rosetta Stone

Improve customer retention

Make consistently getting your customers’ opinions an engaging, easy, and rewarding process.

More

Reduce CS burden, while enhancing the customer experience

Automate key touchpoints in your customer journey based on your users’ feedback and satisfaction scores.

More

Uncover more account growth opportunities

Take the guesswork out of which customers are ready to buy more with insights from their advocacy activity.

More

Improve customer retention and user adoption

B2B companies must continually demonstrate value and stay top of mind with customers to retain their business.

Influitive makes sharing best practices, news, and product education more engaging and interactive than an email blast or static Knowledge Base. Lead your customers on the path to success by creating timely, gamified campaigns that entice them to master new features, and automatically reward them for their participation—all within a single cohesive program.

This approach accelerates time-to-value, and increases customer retention over time.

 

Improve customer retention and user adoption
<strong>Nicole Dingley</strong>, Director of Customer Success, <strong>Wiley Education</strong>
"Through Influitive, we’re able to educate customers on best practices, training paths, feature enhancements, and more. We’ve seen 98% user adoption rates, and reduced user churn by 54%!"Nicole Dingley, Director of Customer Success, Wiley Education

Reduce CS burden, while enhancing the customer experience

Relying on one-off NPS surveys and one-off CSM calls to understand and improve your customers’ experience? This is a haphazard strategy at best.

Influitive’s personalization and segmentation capabilities make automating the customer journey more intuitive and less laborious than 1:1 outreach. Standardize your onboarding experience, or craft your advocates’ experience based on their interests, health/satisfaction scores, and product usage—or anything else you can segment them by in your CRM.

This takes the manual guesswork out of identifying which customers need to receive what support next.

Reduce CS burden, while enhancing the customer experience
<strong>Alana Merdzan</strong>, Customer Marketing Specialist, <strong>Uberflip</strong>
“The Launch Zone Experience in our AdvocateHub incentivizes our customers to complete their onboarding faster. Our CS team can now track how much their clients are learning, and use this information to decide what to focus on next.”Alana Merdzan, Customer Marketing Specialist, Uberflip

Uncover more account growth opportunities to upsell customers more easily

Make it a natural part of the customer journey to broach the topic of account expansion instead of a cold sales pitch at renewal time.

Influitive lets your team build meaningful relationships with customers and uncover your happiest users, so your team better understands who is ready for an upsell. Introduce them to products or services they may not be aware of through educational experiences, and let them easily move the conversation forward if they want to talk to your sales team.

This method of low-pressure education makes customers more open to learning about new features and services, so that no potential revenue goes undiscovered by your team.

Uncover more account growth opportunities to upsell customers more easily
<strong>Stephanie Hartsog</strong>, Senior Manager, CX Customer Advocacy, <strong>Oracle</strong>
“Building these relationships and increasing account stickiness is key to the success of the Oracle brand and our advocacy programs. We have seen unparalleled growth and engagement among all four of our key customer groups.”Stephanie Hartsog, Senior Manager, CX Customer Advocacy, Oracle
See Influitive's AdvocateHub in actionTalk with one of our Advocate Marketing Experts today to see how Influitive can help you create an engaged community of advocates.Request a demo