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Wiley

Nicole Dingley, Vice President of Customer Success

Watch as Nicole gives tips on how Wiley saved $60,000, improved NPS by 130%, and drove product innovation.

As the Vice President of Customer Success, she believes Customer Success shouldn’t be the only department connected to your customers.

Nicole manages the customer advocacy community at Wiley, an education and global research company. The community, called WileyPlus Studio, connects customers with departments across the organization — from Sales and Marketing to Product Development. Wiley was also a 2019 Influitive BAMMIE award-winner for Best Advocate Impact of Product Development.

Check out these short ~1 minute videos

Nicole tells us more about Wiley’s program, how her entire company engages with their customers, and their unique approach to product development.

Wiley’s advocacy program


Gathering product feedback


Collaborating across teams


Generating quantified results


Talking to your customers


Gaining a competitive edge


Interested in more customer success stories?

Hear Sue’s story from Renaissance or read our newest e-book!