Launch with confidence
Nothing is more crucial to your advocacy strategy than a successful launch. To ensure you’re experiencing value as soon as possible, Influitive’s Professional Services team leverages their collective knowledge from hundreds of AdvocateHub launches to get you up and running quickly.
Expert guidance
An on-boarding specialist will walk you through your AdvocateHub setup step by step and provide you with program best practices to align with your business objectives, as well as provide a detailed pre- and post-launch review.
End-to-end program creation
Your Advocacy Consultant will work with your internal team from inception to launch – applying their advocacy expertise to build a program aligned with your overall business and marketing goals, including AdvocateHub configuration, custom messaging and challenge creation.
End-to-end program creation with on-site team intensive
In addition to all of the benefits of Launch Accelerator, the Launch Architect package provides an intensive start to your advocacy project and creates a strong relationship between your key stakeholders and your designated Influitive Professional Services team with a two-day on-site kickoff.
Get into shape for your advocates
Learn the ropes of becoming a best-in-class advocate marketer. An Advocacy Consultant will work closely with you to identify your knowledge gaps, develop your skills, and create a personal success plan.
Take the pulse of your hub
Need to know what’s working and what’s not? The Hub Health Analysis will assess your advocate marketing strategy across five key health indicators. The resulting analysis will provide your team with a clear set of recommended actions for improving your program going forward.
Liz’s marketing experience has led her from search engine marketing, to community management and social media marketing, and lastly the creation and management of her own advocate marketing program for an IT audience. Inspired by the success and joy she found working with her own advocates, Liz became Influitive’s first consultant and an extended team member for customers such as Staples Advantage, Twitter, ADP and Symantec. She now focuses her time on the growth of each Services team member and bringing innovation to our advocacy services.
- Liz Richardson Senior Manager, Professional Services at Influitive
Deena is Influitive’s resident Principal Consultant who, with more than 10 years of experience in marketing and previously one of Influitive’s earliest customers, is a world-leading expert and pioneer in advocate marketing theory and practice. She spent eight years running a best-in-class advocacy portfolio for an education technology company. Now, consulting primarily with enterprise-level clients, including Marketo, IBM, Salesforce, Oracle and HPE, Deena has a demonstrated ability for quickly connecting with clients and assisting them in developing their advocate marketing strategies.
- Deena Zenyk Principal Consultant, Customer Marketing and Advocacy at Influitive
Adam has a mixed background in support and marketing. He has a deep technical background with the AdvocateHub and experience launching and managing advocate marketing strategies. In his spare time, he enjoys developing new skills in Adobe Creative Suite, WordPress, and other tools.
- Adam Hayat Sr. Associate Consultant at Influitive
Amy is a graduate of the Media, Information & Technoculture program at Western University. Before coming to Influitive, she spent seven years working in marketing and sales in the non-profit and arts sector. When not designing unique advocate marketing strategies and campaigns, she enjoys advocating for a rotating roster of yummy restaurants or the latest fitness fad.
- Amy Ng Associate Consultant at Influitive
Kaitlin brings three years of public relations experience along with a deep passion and curiosity for advocacy to Influitive’s Professional Services team. Kaitlin has successfully onboarded and launched customers of all verticals, from small businesses to enterprise.
- Kaitlin Ross Associate Consultant at Influitive
Lev is Associate Consultant with strong technical knowledge acquired through his experience on Influitive’s support team. His time in support has also given him expertise in numerous marketing automation systems and their integrations with Influitive. In his spare time, he loves staying active and enjoys training for and participating in triathlons.
- Lev Fendrikov Associate Consultant at Influitive
Liz is a highly motivated customer-focused professional with a passion for customer advocacy. With over 9 years of client-facing experience and a flourishing loyalty program under her belt, she is constantly striving to create customer relationships, build client product expertise and increase engagement.
- Liz Spillars Sr. Associate Consultant at Influitive
Phil is an Associate Consultant who helps clients from a wide variety of industries design, implement and maintain their advocate marketing strategies. With previous experience working in corporate and startup settings, Phil also offers expertise in project management, product marketing, and business development. In his free time, Phil enjoys learning about new technology startups and even dabbling in his own entrepreneurial ideas.
- Phil St. Pierre Associate Consultant at Influitive
Onnela brings extensive Customer Success experience to Influitive’s Professional Services team, having specialized in Customer Success in the tech and B2B industry for over 5 years. As a product expert, Onnela helps customers along all stages of their journey, from onboarding through to maturity, to quickly realize their full potential.
- Onnela Pukk Senior Associate Consultant at Influitive
