What The Creator of NPS Says Your Score Is Really Measuring
More businesses are beginning to recognize one of their most underrated assets: their customer promoters. These loyal advocates are valuable because they have higher retention and up-sell rates, and they tend to refer more high-quality leads. So, how do you identify...
Advocacy Coach’s Corner: Customer Onboarding At Influitive
I know you’re just dying to get your advocate marketing campaign rolling, and that you want to make sure you do it right. Maybe you have some ideas; maybe you have a full plan. Maybe you’re coming in with nothing but hope and good intentions. Whatever the case may be,...