Study: Advocate Marketing Helps Brands Get 17.5X More Reviews

Chris Newton

Vector flat customer experience conceptsToday’s customers don’t trust ads.

Instead, they turn to their inner circle of peers when they need recommendations on new products or services. Nielsen’s “Consumer Trust in Advertising” study shows that, ‘recommendations from people I know’ remains the most trusted form of brand discovery, and ‘consumer opinions posted online’ comes in at third most trusted.

But exactly how great of an influence do peer recommendations have on your business? Does mobilizing your customers, fans and evangelists to advocate on your brand’s behalf really help drive sales?

G2 Crowd – in partnership with Influitive – studied how advocate marketing can influence customer reviews. The Impact of Advocate Marketing on Product Reviews and Leads study analyzed hundreds of thousands of G2 Crowd’s site visitors and reviewers. It then compared how products perform when companies have an advocate marketing program versus when they don’t.

The study found that companies with advocate marketing programs can receive up to 17.5 times more product reviews than the average product on G2 Crowd.

The study also discovered that, compared to other products, companies with advocate marketing programs:

  • Receive 3.5 times more page views to their product listings
  • Generate 200% more leads through the G2 Crowd website
  • Achieve better G2 Crowd Grid℠ placements
  • Rank higher in user satisfaction and market presence

Advocate marketing programs invite a brand’s best customers to create and share relevant content with their colleagues, social media followers, and on review sites. Advocates then receive rewards and incentives for their contributions. This helps brands sustain long-term, mutually-beneficial relationships with their biggest fans. As a result, business can call on their devoted advocates to help bolster marketing campaigns when needed.

g2 crowd report reviewsDiscover how advocate marketers are building brand awareness through third-party reviews

Download this study to learn how companies that utilize advocate marketing have successfully harnessed the power of their advocates and influencers to maximize the potential of their product reviews.


Download the study now