About the Community Platforms Category
Online communities offer a platform for people to link around a shared activity, goal, or interest. Users create a network, develop relationships, and work together by engaging with content and sharing information. Community platform software enables businesses to build these forums, maintain memberships, and cultivate followers. These applications automate administrative workflows and give you actionable data on trends and metrics like user engagement and site activity. Most importantly, communities should offer value to end users. Community platform software assists businesses to develop, manage, and assess the effectiveness of their web-based communities so they can strive for continual improvement and deliver greater value to their customers.
FeaturedCustomers, the world’s only customer reference platform for B2B business software & services, helps potential B2B buyers research and discover business software & services through vendor validated customer reference content such as customer testimonials, success stories, case studies, and customer videos. Every day our platform helps influence the purchasing decisions of thousands of B2B buyers in the final stages of their buying cycle from Fortune 500 companies to SMB’s.
Customer Success Report Ranking Methodology
The FeaturedCustomers Customer Success ranking is based on data from our customer reference platform, market presence, web presence, & social presence as well as additional data aggregated from online sources and media properties. Our ranking engine applies an algorithm to all data collected to calculate the final Customer Success Report rankings.
The Market Leader Award Level includes vendors on FeaturedCustomers.com with a substantial customer base & market share. Leaders have the highest ratio of customer success content, content quality score, and social media presence relative to company size.