The B2B software sales compensation model hasn’t changed in decades: a rep closes a deal and gets comped for the revenue. It’s time for a change. Why now? The need for sales to bring in the ‘right fit’ customers to reduce the chance of churn is more critical than...
In business (and in life), the best relationships start with a referral from someone you know. Every company wants more B2B referrals—but they’re often the most elusive type of lead to capture. It’s not easy to put your customers in the mood to fill your sales...
Think about how you’d first hear of a product you wanted to buy, or a restaurant you were going to visit today VS. 15 years ago. Now, we rely on the opinions of friends on social media—or strangers on review websites—to influence how and where we spend our money. This...
You’ve probably heard marketers say that “business-to-business” really means “boring-to-boring”. Unfortunately, people say this for a reason. Most B2B marketing is boring. B2B companies tend to talk more about themselves than they do about their customers. Their...
The traditional B2B selling process is dead. Buyers can narrow down a list of potential vendors without the help of a sales rep, thanks to online resources like product review websites, private forums and social networks. However, this doesn’t mean the need for sales...
This summer, Influitive brought some of the brightest minds in customer engagement on the road to Atlanta and New York for our B2B Customer Engagement Leadership Series. Below, we’re sharing tips from a presentation by Jessica Cooper, Senior Manager of Global Customer...