Every company knows that keeping customers happy leads to higher retention rates and up-sell opportunities. Increasing customer loyalty often falls on the customer success team. However, many brands don’t realize the value this department has to build long-term...
Want to know a secret? Every marketer has an untapped power: the power of their customer advocates. Customer advocates can be unleashed to help your business grow through positive word of mouth, referrals, testimonials, and much more. However, you need to know how to...
At the heart of every successful advocacy program is a single marketer—a forward-thinker, a trailblazer, an innovator—who recognized the power of advocate marketing and ran with it. It takes a special kind of marketing professional to plan, execute, and measure the...
When it costs 6X more to attract a new customer than it does to keep an existing one, does it still make sense for marketers to focus mainly on generating new leads, rather than nurturing current customers? (Nope!) As more and more companies turn their focus away from...
In earlier blog posts, David Coates, Director of Customer Marketing at Iron Mountain, outlined his company’s unique approach to engaging customers, along with a framework for effective customer marketing. In his final post, David shares the ideal mix of experience and...
“Marketing is easy!” is a statement I often hear from people who work outside of marketing. They think all the marketing department does is create ads, blast email campaigns, chat it up at sponsored events and Tweet memes to our hearts’ content. “Anyone can do that,”...