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7 Tips For Making Your Customer Success Team More Powerful Than Ever, Using Advocacy

7 Tips For Making Your Customer Success Team More Powerful Than Ever, Using Advocacy

by | Apr 27, 2018 | Advocacy ROI, Advocate Engagement, AdvocateHub Best Practices, Community, Customer Engagement, Retention & Growth, Customer Marketers, Customer Success, Customer Success Teams, Event Marketing, Rewards and Recognition, Roles, Success Stories, Uncategorized

On Valentine’s Day this year, Nicole Dingley, Director of Customer Success at Wiley—a publishing and education technology company—gave each of her customers a gift card and asked them what it is that they love most about the company and product. Within 24 hours, she...