Adam Kleinberg, CEO of award-winning interactive agency Traction, knows the importance of a good mash-up. By bringing together user experience (shaping and predicting user behaviour) and storytelling (connecting with customers on an emotional level), Adam has...
The customer experience used to be all about the product. But the product is no longer the centre of the universe. With the right technology, anyone can replicate it. Gaining a competitive advantage now means making every part of the lead-to-revenue journey an...
With the martech universe expanding rapidly, many marketers are beginning to fear that an overwhelming amount of technology and automation is causing them to lose touch with their customers—at a time when engagement is more important than ever. In this video interview...
The role of the CMO has undergone a massive transformation in just a few short years. It’s no longer about creating the next campaign, or choosing the most influential ad agency. From growing the sales pipeline to navigating a company’s transition into the digital...
You’ve probably heard marketers say that “business-to-business” really means “boring-to-boring”. Unfortunately, people say this for a reason. Most B2B marketing is boring. B2B companies tend to talk more about themselves than they do about their customers. Their...
Every smart marketer uses B2B buyer personas to drive their messaging so it resonates with prospects. However, they often forget to think about these personas when trying to engage their customers after the deal is signed. To turn customers into vocal and passionate...