Infographic: How Customer-Powered Marketing Simplifies The Buyer Journey

Infographic: How Customer-Powered Marketing Simplifies The Buyer Journey

B2B buyers continuously seek proof from their peers when making buying decisions. In fact, according to SiriusDecisions 67% of the buyer’s journey is done digitally before contacting a sales rep. So how can B2B brands influence this process? The key is to mobilize...
Getting to Know Your Customers: 4 Inspiring Examples From Top Advocate Marketers

Getting to Know Your Customers: 4 Inspiring Examples From Top Advocate Marketers

If only reading your customers’ minds was as easy as peering into a crystal ball… Then you could get to know them on a personal level—a necessary part of laying the groundwork to engage them. The benefits of creating an engaged community are twofold: first, you’re...
The Foolproof 3-Step Strategy For Customer Retention and Loyalty

The Foolproof 3-Step Strategy For Customer Retention and Loyalty

The perils of leaving customer engagement and retention to chance After onboarding, SaaS customers usually have to navigate their own way to success—with maybe a few customer success manager (CSM) calls if they’re a large enough account to warrant having one, and a...