5 Important Learning Experiences You Can Only Find at Advocamp
The big buzzwords for brands in 2016 are all about the customer: customer engagement, customer experience and customer advocacy. Companies realize that they won’t survive in today’s competitive, digitally-fueled marketplaces if they don’t focus on customer delight and...
Get To Know Our Amazing—And Hilarious—Advocamp Speakers In This Twitter Chat Recap
On Monday, we hosted a Twitter Chat to give our Advocamp 2016 attendees the chance to get acquainted with our amazing Advocamp 2016 speakers and talk about customer advocacy. What ensued was a lively (and, at times, hilarious) discussion between customer engagement...
Why Every Company Needs To Embrace Their Haters, According To Jay Baer
Companies are scrambling to find ways to improve the customer experience and keep their current users happy. However, many aren’t focusing on how handle the customers who turn on them after a slip up—usually by venting their frustrations on social media and review...