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How Improv Comedy Made Me a Better Community Manager

How Improv Comedy Made Me a Better Community Manager

by Influitive | Mar 19, 2021 | Community Managers, Customer Engagement

When I tell colleagues that I perform improv comedy,  I usually get one of the following responses: Blank stare (could be horror, I’m still not entirely clear) Oh cool! (tells me about doing improv in college/show they’ve seen/friend who performs) But by far the most...
See Customer Advocacy Through the Eyes of your Customers with Lenses

See Customer Advocacy Through the Eyes of your Customers with Lenses

by Influitive | Mar 18, 2021 | Customer Engagement, Influitive News

Every customer is on a journey with you, your product, and your business. With so many touchpoints, delivering a personalized and smooth experience is crucial to driving advocacy and building customer loyalty. Giving customers granular control has always been a...
Influitive’s Key Customer Advocacy Insights: February 2021

Influitive’s Key Customer Advocacy Insights: February 2021

by Influitive | Mar 11, 2021 | Advocate Best Practices, Customer Engagement

With only 28 days to engage and delight their advocates, our customers’ programs have been pumping out creative campaigns, recruitment strategies and engaging community discussions this past month.  Creating captivating content is crucial and with Valentine’s Day as...
Influitive Takes Customer Engagement Data to the Next Level

Influitive Takes Customer Engagement Data to the Next Level

by Influitive | Feb 22, 2021 | Customer Engagement, Product Development

Measuring your customer advocacy and community program’s success is critical for growing membership, boosting engagement, and delivering even better customer experiences. We’re excited about the recent release of Reporting 360, a wholly redesigned reporting and...
Influitive’s Key Customer Advocacy Insights: January 2021

Influitive’s Key Customer Advocacy Insights: January 2021

by Influitive | Feb 8, 2021 | Advocate Best Practices, Customer Engagement

A new year welcomes new opportunities for customer advocacy managers and their community members. From new campaigns, recruitment strategies and new goals to achieve, our customers’ programs have been buzzing with activity this past month.  Customer advocacy programs...
Launching a global advocacy program during a pandemic — Q&A

Launching a global advocacy program during a pandemic — Q&A

by Influitive | Feb 4, 2021 | Advocate Engagement, Community Managers, Customer Engagement, Customer Marketers, Customer Marketing, Q&A

In the most recent installment of our customer success webinar series, we had the chance to chat with Jon Ashley, Head of Global Customer Advocacy at Sage and one of our 2020 BAMMIE award winners for Advocate Marketer of the Year.  Sage is the market leader for...
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