As someone who has spent over a decade in customer advocacy, reviews are my absolute jam. They offer invaluable insights into product-market fit, customer sentiment, and areas for improvement. Simply put, reviews make products and companies better. But getting reviews...
All About the Customer subscribers saw this post first. To get advanced access to exclusive content, be sure to subscribe today! Many review sites let you add tags to published reviews, which can help you categorize them by company size, use case, industry, and more....
ADP is known throughout the world for their human capital management services. In fact, your paycheck might just have ADP’s name on it. In recent years, the way customers learn about ADP’s services has changed. They now conduct extensive research online and seek...
Meagen Eisenberg, CMO at MongoDB, can smell covert sales tactics almost instantly. Instead of sending her funny GIFs or email forwards, she believes good sales people can get her the resources she needs to make a purchase decision – whether it’s an introduction to...
For a modern technology company to thrive, having a community of engaged customers is essential. Nobody knows this better than Kate Cohen, Senior Manager of Product Marketing at Carbon Black, a leading provider of endpoint security solutions. Carbon Black’s customer...
According to a 2015 Capterra survey, software companies with online reviews get 22% more traffic to their website and 79% more leads compared with vendors without reviews. Not only that, but 88% of people trust these reviews as much as they trust the opinions of their...